Questions
Questions and answers
Ordering, delivery, returns and whether one part works with another, answered in short.
AParts and compatibility
A.1Camera and recorder compatibility: how is it checked?
Two variables decide it: signal type (IP or analogue HD) and recorder make. Product pages list the specs that matter. Unsure? Email the recorder model number for a match check.
A.2Complete kits?
Yes. Recorder, cameras and cable, matched as one set, and listed in the catalogue beside the loose parts.
BDispatch and delivery
B.1Delivery charge and dispatch time?
Same working day dispatch on in-stock parts, for orders in before the weekday cut-off. Free delivery over the published threshold. Charge, cut-off time and threshold, in full: delivery page.
B.2Collection?
Not offered. There is no collection counter: CCTV Gear trades online only, and every order ships to the delivery address given.
CReturns, faults, warranty
C.1Change of mind?
Consumer right: cancel most online orders, no reason required, within 14 days of delivery. Faulty goods: a separate set of rights. Starting a return, and both sets of rights in full: see the returns page.
C.2Faulty part?
Faulty on arrival or later, the Consumer Rights Act 2015 applies. Remedy: repair, replacement or refund, according to how long since delivery. Email the order number with a brief fault description; we deal with it from that point.
C.3Warranty?
Warranty terms vary by part and are listed on each product page. Statutory rights apply in all cases, warranty or not.
DOrders, accounts, payment
D.1Account needed to order?
No. Guest checkout: pay by card, no account required. With an account: order tracking, invoices to download, and repeat orders in fewer steps.
D.2Payment methods?
Card, debit or credit, through a secure checkout. Charged at the moment the order goes in.
D.3Is the listed price the final price?
For the part itself, yes: the product page price is the price charged. Delivery, where it applies, is added at checkout and shown before payment.