1Coverage
Applies to goods supplied by CCTV Gear: cancellations, returns and refunds. Read together with our Terms & Conditions.
Buyer status decides the rules. A consumer is an individual not acting for a trade, business or profession, and keeps every statutory right listed below in full; this page and our Terms do not reduce them. A buyer acting for a business: see the business sections.
2Consumer cancellation: 14 days
Period: 14 days, no reason needed. Day 1 = the day after you, or your nominated recipient, take delivery. Multi-parcel order: day 1 follows arrival of the last parcel.
Cancelling is also possible before the goods are delivered.
3Cancellation notice
State clearly, inside the 14 days, that you are cancelling. Email sales@
Model form (use is optional):
- To CCTV Gear, 27 Broomhill Drive, Glasgow G11 7AB, sales@
cctvgear.co.uk : - I hereby give notice that I cancel my contract of sale of the following goods:
- Ordered on / received on:
- Name of consumer:
- Address of consumer:
- Signature of consumer (only if this form is notified on paper):
- Date:
4Return period and postage
Goods due back 14 days after your notice. Return postage is at your cost, except where an item is faulty or damaged, or was misdescribed; those go back at ours.
Testing limit: no more handling than it takes to find out their nature, characteristics and functioning. Beyond that, the drop in value can be deducted from the refund.
5Refund timing, method and amount
Refund deadline 14 days, counted from the goods arriving back or from your proof of postage, whichever is first. Paid to the card or account used for the order, free of charge.
Amount: the goods plus delivery at the standard rate. Paid for a faster service? Only the standard rate comes back.
Restocking fee for a consumer cancellation: never charged.
6Not cancellable
Four categories are excluded by the Regulations:
- Custom or personalised goods: cable cut to your stated length; a system configured or programmed to your brief.
- Health- or hygiene-sealed goods, after the seal is opened.
- Software and audio or video media supplied sealed, once opened.
- Items that, once delivered, have been mixed with something else and cannot be separated from it.
7Faults: statutory remedies
Standard set by the Consumer Rights Act 2015: satisfactory quality, fit for purpose and as described. These rights are separate from the 14-day cancellation window and add to it.
First 30 days from delivery: a faulty item may be rejected for a full refund. Day 31 onwards: repair or replacement; if unsuccessful or impossible, a reduction in price or a final refund. Rejected inside six months of delivery: refunded in full. Rejected after six months: refund less a deduction to reflect use. Months 1 to 6: any fault counts as present from delivery (a legal presumption) unless we prove it was not; from month seven, the proof may fall on you.
Faulty, damaged or misdescribed: return postage paid by us. Email sales@
8Transit damage, shortages, wrong items
Check each delivery on arrival. Damage, shortfall or wrong item: report promptly, ideally within 48 hours, so the carrier claim can still be evidenced.
For a business, a transit-damage claim depends on notice inside 48 hours; that is a condition. Consumers: the 48 hours is requested, not required, and reporting after it costs no statutory right.
9Procedure
Email sales@
Pack to survive transit; keep proof of postage. Risk stays with you until the parcel is in our hands. Tracked service recommended for anything valuable.
10Contact for returns
CCTV Gear
27 Broomhill Drive, Glasgow G11 7AB
Email: sales@
07836 204365
That is our business address. Do not post a return to it unprompted: the return address is sent by email on request.
Return decision disputed? Ask for a review. Consumers keep the option of court action or ADR (alternative dispute resolution); nothing here restricts it.